Consumer Rights & Responsibilities

The Utah Public Service commission has established rules about member’s consumer/cooperative relationships.  These rules cover payment of bills, late charges, security deposits, handling complaints, service shut-offs, and other matters.  These rules assure consumers of certain rights and outline consumer responsibilities.

RIGHTS - Dixie Power will:  

·       Provide service if you are a qualified applicant.

·       Offer you at least one 12-month deferred payment plan if you have a financial emergency.

·       Let you pay a security deposit in 3 installments, if one is required.

·       Follow strict procedures, including giving you 10-day postmarked notice before service is shut off.

·       Advise you of any available assistance in paying your bill.

·       Continue service for a reasonable time if you provide a physician’s statement that a medical emergency exists in your home.

·       Give you written information about Commission rules and your rights and responsibilities as a customer under those rules.

·       Allow you opportunity for a hearing when other attempts at resolving a dispute have failed.

If you have a problem, call Dixie Power first. 

If you cannot resolve the problem, call the Utah State Division of Public Utilities in Salt Lake City 801-530-6652, or the Toll free statewide number 800-874-0904.

You have the RESPONSIBILITY to:                                                                                            

·       Use utility services safely and pay for them promptly.

·       Contact Dixie Power about payment, service, safety, billing, or other customer service problems.

·       Notify Dixie Power about meter, reading, billing, or other errors.

·       Contact Dixie Power when you anticipate a payment problem to attempt to develop a payment plan.

·       Notify Dixie Power when you are moving to another residence.

·       Notify Dixie Power about stopping service in your name or about stopping service altogether.

·       Permit access for meter readers and other essential cooperative personnel and equipment.