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Consumer Rights & Responsibilities

The Utah Public Service commission has established rules about member’s consumer/cooperative relationships. These rules cover payment of bills, late charges, security deposits, handling complaints, service shut-offs, and other matters.  These rules assure consumers of certain rights and outline consumer responsibilities.


RIGHTS - Dixie Power will:  

  • Provide service if you are a qualified applicant.
  • Offer you at least one 12-month deferred payment plan if you have a financial emergency.
  • Let you pay a security deposit in 3 installments, if one is required.
  • Follow strict procedures, including giving you 10-day postmarked notice before service is shut off.
  • Advise you of any available assistance in paying your bill.
  • Continue service for a reasonable time if you provide a physician’s statement that a medical emergency exists in your home.
  • Give you written information about Commission rules and your rights and responsibilities as a customer under those rules.
  • Allow you opportunity for a hearing when other attempts at resolving a dispute have failed.

If you have a problem, call Dixie Power first. 

If you cannot resolve the problem, call the Utah State Division of Public Utilities in Salt Lake City 801-530-6652, or the Toll free statewide number 800-874-0904.


You have the RESPONSIBILITY to:                                                                                            

  • Use utility services safely and pay for them promptly.
  • Contact Dixie Power about payment, service, safety, billing, or other customer service problems.
  • Notify Dixie Power about meter, reading, billing, or other errors.
  • Contact Dixie Power when you anticipate a payment problem to attempt to develop a payment plan.
  • Notify Dixie Power when you are moving to another residence.
  • Notify Dixie Power about stopping service in your name or about stopping service altogether.
  • Permit access for meter readers and other essential cooperative personnel and equipment.

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